Commitment to care and a quality approach

Our multidisciplinary team—medical professionals, nurses, physiotherapists and other specialists—are the core of FREMAP healthcare.

It offers immediate assistance, advanced clinical follow-up, specialised surgery and increasingly powerful rehabilitation thanks to renovated spaces and technology. It works through an evidence-based approach, anticipating tests and treatments to accelerate recovery and facilitate the return to work.

Responsible doctor

The role of the responsible doctor is key in FREMAP's care model.

This person directs and coordinates the entire clinical process, ensuring homogeneous, safe, and tailored care for each worker.

They evaluate the injury, define the diagnostic-therapeutic plan and coordinate the specialists involved.

Furthermore, it maintains clear and continuous communication with the worker, fostering trust and actively monitoring their recovery.

Patient safety as a healthcare quality guarantee

Patient safety is an essential pillar of FREMAP's care model.

Our commitment focuses on anticipating, detecting and minimising risks to ensure reliable, coordinated healthcare that meets national and international quality standards.

To achieve this, we promote an organisational culture that drives continuous improvement, prevention, and transparency.

FREMAP's patient safety system integrates corporate protocols, digital clinical support tools, ongoing training, and a systematic evaluation of care processes.

Medical protocols for safe and consistent care

FREMAP's medical protocols ensure homogeneous, safe healthcare based on the latest clinical criteria.

They constitute the guide that directs the work of our professionals in the care of work accidents and work-related illnesses, defining clear and unified procedures.

Its application guarantees rapid diagnosis, therapeutic coherence, and a care process focused on the worker's functional recovery.

Based on scientific evidence, the protocols allow for a reduction in clinical variability and strengthen the quality of care throughout the network.

Continuous improvement and professional excellence

We promote continuous improvement that strengthens the quality of our care model.

We promote internal training and support the participation of our healthcare teams in conferences, scientific activities and specialisation programmes.

This commitment ensures that clinical practice, protocols, and management processes evolve in accordance with scientific evidence and the real needs of patients and companies.

Humanising healthcare

Humanisation is a cross-cutting theme in FREMAP's care model. We understand healthcare not only as a clinical process, but as an experience that should place the worker at its heart, attending to their physical, emotional and social needs.

Our professionals offer friendly, respectful and tailored care, taking care to communicate understandable information and promote the worker's active participation in the recovery process. This approach fosters trust, reduces uncertainty, and contributes to a better clinical outcome.

Humanisation is integrated at all levels of care: from initial care to rehabilitation and follow-up, taking into account the worker's role and personal context. With this, we reinforce more empathetic, safe, and functionally focused care that promotes recovery and overall wellbeing.